Shipping and Delivery

At Heleni Cosmetics, we strive to provide an enjoyable and seamless shopping experience for all our customers. Therefore, we offer reliable and efficient shipping services to deliver products right to your doorstep.

**Domestic Shipping:**

We deliver products within Turkey in collaboration with leading shipping carriers. Delivery typically takes 3 to 5 business days following order confirmation. A shipment tracking number will be sent to you via email once your order has been dispatched.

**International Shipping:**

We also offer international shipping services to our customers worldwide. Please review the shipping costs and estimated delivery times during the checkout process. International delivery times depend on the destination country and local customs procedures.

**Shipping Costs:**

Shipping costs are calculated based on the weight and dimensions of the order, as well as the delivery destination. The estimated shipping cost will be displayed during the checkout process.

**Returns and Exchanges:**

If you are not satisfied with the product you received, you may contact our customer service team within 5 days of the delivery date to request assistance with a return or exchange. Please note that we do not accept returns for opened products; once a product has been opened, it is no longer eligible for return.

If you require further information regarding shipping and delivery, or if you have any other inquiries, please do not hesitate to contact our customer service team; we would be happy to assist you.