Terms and Conditions

Terms and Conditions – Helenie Cosmetic

Welcome to the Helenie Cosmetic Store (Heleniecosmetic.com).

Please read these Terms and Conditions carefully before using the website or making any purchase; your access to or use of the website constitutes your implicit agreement to these terms.

1. Definitions:
The Store: Helenie Cosmetic, owned and registered in the Kingdom of Saudi Arabia.
The Customer: Any person who visits the website or purchases any product through it.
The Website: heleniesa.com
2. Use of the Website
Use of the website is permitted solely for lawful purposes and in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.
Use of the website for any fraudulent, misleading, or abusive activity—or for any activity that causes harm to the Store or its customers—is strictly prohibited.
The Store reserves the right to suspend or terminate accounts that violate these terms without prior notice.
3. Products and Pricing
All products displayed on Helenie Cosmetic are 100% authentic and manufactured to high-quality standards.
Prices include Value Added Tax (VAT) and are subject to adjustment or update at any time without prior notice.
In the event of an error regarding a product’s price or description, the Store reserves the right to modify or cancel the order after contacting the Customer to clarify the situation.
4. Ordering and Payment
An order is considered confirmed only after the payment process has been successfully completed.
The Store offers secure payment methods, including: Mada, Apple Pay, STC Pay, and Credit Cards.
In the event of a payment failure, the order shall not be considered confirmed until the Customer has been notified by Helenie Cosmetic. 5. Shipping and Delivery
Orders are delivered within 1 to 5 business days within the Kingdom (excluding public holidays).
Delivery times vary depending on the city and the selected shipping carrier.
The customer is responsible for the shipping fees indicated during the checkout process.
The Store shall not be held liable for any delays caused by shipping carriers or circumstances beyond its control.
6. Returns and Exchanges

Requests for returns or exchanges are accepted within 4 business days from the date of receiving the order, subject to the following conditions:

If a damaged product is received, or if the received product differs from the one ordered.
The product must be unused and remain in its original, sealed packaging.

Notes:

Personal care products and opened cosmetics cannot be returned or exchanged, in the interest of public health.
The customer is responsible for shipping fees in cases where the error did not originate from the Store.
To request a return or exchange, please contact us via email or WhatsApp.
7. Privacy Policy

All personal data and information collected from customers are subject to our Privacy Policy, which is available on the Privacy Policy page.

8. Intellectual Property Rights

All copyrights, trademarks, designs, and content featured on this website are owned by Helenie Cosmetic Store.

The reuse or reproduction of any content without prior written permission from the Store’s management is strictly prohibited.

9. Contact Us

For any inquiries, complaints, or support requests, you may contact us via the following channels:

Email: [email protected]

WhatsApp / Phone: +966547475016

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